TWI is comprised of three standardized
programs that teach supervisors the skills they need, regardless of the
industry they work in. This is accomplished through a proven
four-step process: Preparation, Presentation, Application, and
Testing.
Job Relations
Training (JR)
teaches supervisors how to build positive employee relations, increase
cooperation and motivation, and effectively resolve conflicts.
The course emphasizes that people must be treated as individuals to
provide a foundation for developing and maintaining good relations to
prevent problems from arising. It also teaches supervisors to handle
problems that arise by gathering and weighing facts before taking
action, and then to check results to evaluate whether the action helped
production.
Job Instruction
Training (JI)
teaches supervisors how to quickly train employees to do a job correctly,
safely, and conscientiously. The
objective of the course is to help supervisors develop a well-trained
workforce; reduce scrap, rework, and rejects; have fewer accidents; and
minimize tool and equipment damage.
The method emphasizes preparing the operator to learn, giving a
proper demonstration while identifying the important steps and the key
points of the job, having the operator perform a trial run, and tapering
off coaching while continuing to follow up.
Job Methods
Training (JM)
teaches supervisors how to improve the way jobs are done.
The aim of the program is to help produce greater quantities of
quality products in less time by making the best use of the manpower,
machines, and materials currently available.
To do that, supervisors are taught to break down jobs into their
constituent operations, to question each of these details (why? what?
where? when? who? how?). They develop the new method by eliminating,
combining, rearranging and simplifying these details. Finally, they
apply the new method, selling it to everyone involved.
