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ISO 9000:2000 / TS 16949

ISO1 - Management Overview

Course Length: One half day; recommended for management and supervisory personnel

This course is a review of the background of the new standard and expectations for quality systems performance.  The participants review the overall plan of activities and timeline in detail to identify resource needs.  The scope of changes from the previous version of the standard is briefly reviewed.  Materials: ISO 9001-2000

ISO2 - Management Workshops

Course Length: Two full days; recommended for management, supervisory, technical and line personnel

This workshop provides an understanding of ISO requirements.  These sessions can be presented in four-hour increments to groups of selected people from each functional area affected by the quality system development and implementation.  This module explores in detail the requirements of the standard and provides a comparative survey of any existing practices that should be modified to meet the standard.

ISO3 - Documentation Development and Implementation Workshops

Course Length: Variable depending on mandated goals; recommended for anyone with knowledge and experience in the area covered by that specific workshop

The objective of these workshops is to aid in the development of quality system documentation.  Each workshop focuses on a specific area of the QMS, such as document control, management responsibility and resources, planning of product realization, and continuous improvement.  During each workshop, a CMS facilitator leads the group in developing the quality system procedure and planning for effective implementation.

ISO4 - Internal Auditor

Course Length: Variable; recommended for employees designated to audit internal systems

This course has three distinct elements:

• Examination of the techniques and tools for auditing and the requirements for an internal audit program
• Examination of requirements of the standard and the expected approaches to be evaluated in an audit.  Samples of company documentation can be used to develop audit questions.
• Completion of a desk audit to determine adequacy of documented practices and a floor audit for compliance to procedures and instructions, including required records.

ISO5 - Corrective Action

Course Length:  Variable; recommended for management, supervisory, technical, and line personnel

This training course is conducted in workshop format to assist in continuous improvement of the QMS. 

• Participants are trained to participate as auditees when their areas of responsibility are examined, providing sufficient evidence of “planned approaches” for system elements.  They also give examples of compliance to existing practices and documentation and records.  This step includes the pre-assessment audit report.
• Participants learn methods for conducting corrective actions, investigations, and preparation of responses to findings
•  Participants learn procedures for verifying corrective actions

These workshops teach the skills necessary to maintain quality system procedures, identify non-compliances and opportunities for improvement, develop actions needed to improve the system, and define methodologies to achieve those improvements. 

ISO6 - Workforce Quality Management System Overview

Course Length: Variable; recommended for all personnel

This course presents an overview of the company quality management system documentation to all employees.  It addresses the principles, structure of documentation, and the basic procedures and priorities so that employees recognize the interrelationship of the QMS processes with their specific job instructions.

ISO7 - Workforce Deployment

Course Length:  Variable; recommended for management, supervisory, technical, and line personnel

This course consists of sessions that reinforce the quality management system training.  The sessions are conducted within department or functional groups to ensure consistent support for the quality management system and an understanding of the employee role in the audit process.  Once implemented, the internal audit process monitors compliance throughout the company.  Results are reviewed regularly as part of the management review process.

ISO8 - Management Review

Course Length: Variable; recommended for designated management review team members

CMS conducts training for the Management Review team, providing them with the knowledge and ability to conduct management reviews as prescribed by ISO 9001:2000 and as documented in their quality system procedure.  Participants learn to:

• Conduct management review activities in accordance with required procedures
• Properly prepare input to the management review process
• Assess the readiness of their quality system implementation to proceed into the certification audit based on the results of their internal audits
• Use the correct techniques for follow-up and tracking of actions, and for reporting of decisions and conclusions from a management review event

 

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