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World Class Manufacturing

 

WC1 - World Class Manufacturing Overview

Course Length: One full day; recommended for all employees

Since effective communication and strong team skills are critical for every organization, senior managers and employees participate in this course.  This training module explores the characteristics of World Class Manufacturers, which include Quality Management principles and practices, Lean Manufacturing techniques and benefits, Employee Involvement models, Value Analysis, Time Management, and Managing/Leading Change.

WC2 - Team Building/Effective Meetings

Course Length: One full day; recommended for anyone who regularly participates in meetings or on teams

This team building course covers the characteristics of effective teams, organization and operating guidelines, team decision making, conducting effective meetings, communication, and team development.  The various team roles, importance of participation and recognizing and managing dysfunctional conditions are also presented.  Group exercises are used to illustrate key concepts.

WC3 - Continuous Improvement/Problem Solving

Course Length: One full day and one half day; recommended for anyone who regularly participates in teamwork and problem solving

The Continuous Improvement Process course covers the Six-Step Problem Solving model.  This widely used model consists of defining the problem, determining its root cause, generating potential solutions, selecting and planning solutions, implementing solutions, and verifying that the problem was solved.  Practical analytical tools are presented as well as the Quality Improvement Model (Plan, Do, Check, Act).  Utilizing these continuous improvement tools and process evaluation and monitoring techniques, the group separates into teams to work through a structured problem solving exercise.

WC4 - Continuous Improvement Workshops

Course Length: Variable based on number of teams; recommended for all employees

To maximize the benefits of classroom training, a series of workshops support employee continuous improvement teams.  Facilitators work with each team to reinforce concepts learned in formal training, ensure adherence to structured CI processes and identify ways to expand involvement of other employees.  More sophisticated CI concepts are introduced as teams are ready to help develop a reporting process for communicating results to upper management.

WC5 - Strategic Planning

Course Length: 14 weeks; recommended for anyone with management responsibilities

Once course work is complete in team building, effective meetings and continuous improvement, management proceeds with Strategic Planning concepts.  This course establishes the vision, defines performance objectives needed to fulfill the vision, establishes systems and mechanisms to monitor achievement of key objectives, and identifies how to reset targets to meet future needs.  The management team becomes familiar with these team-based strategic planning concepts and immediately uses them to establish the organization’s Vision, Strategic Goals, Improvement Model (mechanism for change) and the necessary support systems for successful implementation of the plan.  These objectives are accomplished through a series of facilitated workshops.

WC6 - Quality Management

Course Length: 8-12 hours; recommended for anyone with management responsibilities

This course addresses the principles of quality management and the systematic means for applying those principles in the business environment.  The team examines key phases in changing the company’s culture as it pursues its vision of becoming World Class.  These phases include commitment, planning, initiation, expansion, and integration.  The definition of quality has been expanded to include providing specified characteristics of a product or service.  To accomplish this, the company must consistently perform its processes, comply with established systems, and work within its culture.  A successful quality management program promotes continual improvement and enhances both customer satisfaction and the satisfaction of other stakeholders.

WC7 - Cost of Quality

Course Length: Variable; recommended for anyone with management responsibilities

This course includes an overall COQ overview to address the value of COQ in regular continuous improvement projects and in benchmarking and goal setting for the organization.  Main topics include use of COQ in problem solving, evaluating the impacts of problem conditions, selection criteria for the optimum solution (using COQ as a factor in the decision matrix), and assessing results.  Review of definitions, the approach to be used, overall course plan, and specific products and applications form the basis of the workshops.  A separate series of workshops covers designing a process to collect and maintain COQ data that will support development of costing models that can be used by CI teams on an ongoing basis.

 

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